Operation Officer - PSTIC Program
Operation Officer - PSTIC Program
Job Description
1. Operational Tasks
i) Intake Process:
• Assigning all Received cases referred via intake email from all our partners and PSTIC Helpline
and to suitable teams
• Responsible for Following up on timely assignments and maintain quick action to ensure
cases are not missed
• Responding to all inquiries from sources/workers pertaining to cases/unreachable
cases/tracing/sending updates to the source. etc.
• Preparing and maintaining daily updates on intake tracker
• Entering cases history in PSTIC Helpline/Housing Case log. - Intake tracker
• Verifying correct POC data &entering housing monthly case assistance on RAIS for Help-
line/Housing cases.
• Maintaining Housing case assignments log. updated
ii) Maintaining Databases by:
• Maintain case log for history of cases
• Store all referrals in PSTIC Master Files
• Maintain monthly Master List online
• Maintain an updated teams’ distribution list online
iii) Generating Reports as follow:
• Prepare monthly CP lists and submit to PM
• Upload monthly reports and monthly statistics for Cairo & Alex to Activity Info portal at
UNHCR after reviewing the data with the PM & getting confirmation on it /Respond to any
related requests.
• Following up with PSS TLs to correct monthly reports data and update colleagues to produce
final reports.
• Storing data and review of the online aggregation filled by Team Leaders/PSWs
• Correct Monthly Reports shared with Project officer and Finance program Officer
2. Administrative Part:
• Acting as Focal Point for the Program team in PSTIC program and other Departments
• Organizing Weekly Meetings with the PSS team, to schedules, organize logistical part for
venue, food etc.
• Supporting the teams with any challenges face them
• Responsible for following up on Emails Accounts of (Intake, Processing and Master list
3. Any other Duties
• Support in translating if needed
• Undertake all other duties that may be determined by PSTIC Program Manager and that are
compatible with the job
Job Requirements
Education / Qualifications : University degree in a related field.
Experience: From 3 to 5 years of relevant working experience, preferably with INGOs
Languages: • Excellent oral, writing, and editorial skills in English and Arabic
Knowledges and skills: • Excellent command of MS Word applications.
• Ability to multi-task, prioritize and cope with competing demands
under tight deadlines.
• Ability to be proactive and work with minimal supervision.
• Outstanding ability to listen; willing to learn from others.
• Excellent interpersonal and communication skills, culturally sensi-
tive and adaptable.
• Ability to work under stress in general, and in emergency situations
• Exemplary attention to details.
• Transparency and accountability.
Skills and Knowledge required to work safely with children and vulnerable people:
• Knowledge on child protection, gender, and diversity.
• Work experience in child protection prevention and response, and
participatory child-friendly approaches.
• Effective communication and engagement skills with children, young
people, and families
• Behavioural management
TDH Global Code of Conduct and Risk Management Policies:
Fully complies with Tdh’s Global Code of Conduct and systematically reports any breach to the Code
through the whistleblowing procedure raises awareness within the Foundation on abuse and violence and
the rights deriving therefrom, respecting the rights and dignity of children, members of the communities and
our own Staff
Commits to respecting Risk Management Policies including Safeguarding Policies (Child Safeguarding
Policy, Policy on the Protection against Sexual Exploitation, and the Directive on Staff Misconduct at the
Workplace), Safety and Security Policy and Anti-Fraud/Corruption and Prevention of the Financing of
Criminal Activities Policies
Commits to reducing the risk of abuse and harm by developing a culture of open and informed leadership
within the organization and in our work with children and the communities in which we intervene in.
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